For packages involving visa processing, an additional amendment fee will be charged on top of the fee imposed by the embassy, depending on the destination purchased.

In the event that changes become necessary, Holiday Factory Philippines reserves the right to make changes at any time. Most of these changes are minor, and clients will be promptly informed accordingly.

CANCELLATIONS BY CLIENTS

Clients may cancel the holiday at any time by notifying Holiday Factory Philippines via email. The cancellation will be effective upon the date Holiday Factory Philippines receives and confirms the request.

Cash refunds will not be issued; instead, the amount will be converted into a "Credit Voucher/Travel Fund" for future purchases. This voucher will have an expiration date of at least two (2) years from the date of cancellation, and clients will receive an email notification confirming the issuance of the voucher.

The voucher amount will be calculated based on applicable deductions, including but not limited to cancellation charges. These charges will be levied depending on the nature of cancellation as outlined below:

1. Unredeemed vouchers

Unredeemed vouchers (travel dates not decided by the client and not confirmed by Holiday Factory Philippines) can be cancelled within the validity period, subject to a cancellation fee of PHP 1,000 per voucher.

Unredeemed vouchers cannot be utilized or refunded after the voucher's expiration date.

2. Confirmed bookings

Personal Discretion/Cause:

Confirmed bookings encompass all cases where services have been booked, regardless of whether travel documents were sent to the customer or not.

Cancellation (either partially or entirely) of booked services due to personal reasons or causes prior to departure is subject to approval and to the supplier’s (airline/hotel/transport company) cancellation policy. A cancellation fee is charged on top of the applicable penalties set by the supplier and 5% service charge, based on the calculation outlined in the table below:

The minimum cancellation fee for all confirmed bookings is Php2,500 per person (not applicable for infants). And cancellations made less than 15 days are non-refundable and non-rebookable.

Inevitable Circumstances:

For booking cancellations due to the following cases:

A. Death of the client upon presentation of a death certificate
B. Serious sickness of a client / immediate family member / travel companion / business partner upon presentation of a valid medical certificate
C. Witness summons, compulsory quarantine, or jury service of a client upon presentation of Subpoena or Legal Warrants
D. Serious damage to the client’s residence from fire or flood

The affected or accompanying client(s) may not be entitled to any refund from Holiday Factory Philippines but may be able to personally request from the Travel Insurance Company to process a claim subject to the terms and conditions of the insurance provider

Missed Flight/No Show:

If the client(s) fail either to:

A. Show up at the Airport Check-in Counters within the required period
B. Boards the aircraft at the appointed boarding time

The flight will be considered utilized, and the client(s) will not be entitled to a refund for the entire package, rebook, or apply for the creation of a Credit Voucher/Travel Fund.

SERVICE CANCELLATION

Holiday Factory Philippines reserves the right to decline any booking without further notice and explanation. Although checking the availability before purchasing the holiday voucher is not possible, we make every effort to provide the nearest available travel date from the original date requested without any additional charge. However, if the client is not amenable to the changes and wishes to cancel instead, the client can store the value in a Credit Voucher/Travel Fund for future use valid for two (2) years. Alternatively, they can request an immediate full refund after 6 months of unused Credit from the time the cancellation has been received.

FORCE MAJEURE & EXTRAORDINARY EVENTS

Holiday Factory Philippines reserves the right to cancel any confirmed booking in any circumstances, however, Holiday Factory Philippines will not cancel a guaranteed departure booking except in the unusual circumstances of force majeure, defined here as war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, pandemic, epidemic, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Holiday Factory Philippines. Compensation is not available if Holiday Factory Philippines is forced to cancel or in any way change a tour due to force majeure.

In the event that Holiday Factory Philippines has already issued the travel documents (Flight & Hotel are already booked) and subsequent to that, the flights are canceled by the airline or the government for the reasons mentioned above, it is agreed that Holiday Factory Philippines can cancel the entire package. Subsequently, the client will be refunded up to 70% of the unused services, subject to the refund confirmation from the Airlines, Hotels, and other service providers. It's important to note that the cancellation process/refund process may take 12-24 months. However, if a supplier (Airlines, Hotel & others) declares bankruptcy or insolvency, then the amount of this service will not be refunded to the client.

The client will have the right to request with Holiday Factory Philippines, instead of a refund, to rebook the same (unused) services, free of charge, for a future travel date of their choosing. This rebooking will be subject to the condition that the force majeure event or the pandemic/epidemic/official advice/health emergency is no longer declared.

In the event of service cancellations during the client's travel due to the described circumstances, it is understood that Holiday Factory Philippines is not liable to refund or compensate the client. This occurrence is beyond the control of Holiday Factory. Regardless of the party initiating the cancellation during the events mentioned above, all refund processes will take 12 months.

SPECIAL ASSISTANCE (DISABLED, ELDERLY, PREGNANT, ETC)

Clients must report any disability requiring special attention to Holiday Factory Philippines at the time of reservation. While Holiday Factory Philippines strives to accommodate special needs, it cannot guarantee accommodation or be held responsible for any denial of services by air carriers, hotels, restaurants, or other suppliers.

Holiday Factory Philippines cannot provide individual assistance for walking, dining, transportation, or personal needs. It strongly advises travelers needing assistance to be accompanied by a qualified companion.

Some sightseeing stops/sites may not accommodate wheelchairs, and activities may involve extensive standing, sitting, or walking, including on uneven terrain. Holiday Factory Philippines is not liable for missed activities due to participants' inability to join the group.

HEALTH AND CONDUCT

Clients are expected to be physically fit to complete the itinerary of any chosen excursion. Clients with pre-existing medical conditions must declare them at the time of booking and provide a medical statement from a General Practitioner confirming their fitness to travel. Holiday Factory Philippines will not accept liability for failure to disclose such conditions.

CLIENT EXCLUSION AND LOCAL LAW

Clients agree to accept the authority and decisions of Holiday Factory Philippines and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable, or happy progress of the tour, the client may be excluded from all or part of the tour without prior notice or any liability on the part Holiday Factory Philippines. In the case of a client’s ill health, Holiday Factory Philippines may make such arrangements as it sees fit and recovers the costs thereof from the client. Clients agree to comply with the laws and regulations of the countries they travel to. Holiday Factory Philippines shall not be liable for any clients who commit illegal or unlawful acts whilst on tour.

TRAVEL DOCUMENTATION

Holiday Factory Philippines provides Travel Documents via email upon booking confirmation. Clients are responsible for possessing a valid passport, visa permits, medical certificates, and any other necessary documents required for travel.

Legal guardians, single parents, or either of the parents accompanying a young traveler must arrange the necessary travel documents independently. If not, young travelers must obtain a Travel Clearance on their own arrangement. Parents may contact their respective Social Welfare office to obtain this document.

Government employees holding high positions are required to obtain a "Travel Order" from their Head Office or the Office of the President before traveling abroad.

For expectant mothers or pregnant women, clients must advise of their pregnancy progress upon booking and at the time of check-in. Pregnancies of 24 weeks to below 34 weeks require a Fit-to-Travel clearance from the OBGYN, and expectant mothers need to fill out a special handling form upon check-in. Airlines do not accept the carriage of expectant mothers with a gestational age of 34 weeks and beyond.

Travelers with medical conditions, persons with disabilities, and persons with reduced mobility need to secure a fit-to-travel certificate from their attending physician or a PWD ID. It is also advisable for them to have an able person accompany them during travel.

Information about these matters is given in good faith by Holiday Factory Philippines but without liability. It is important that the client checks all details provided on the travel documentation are correct upon receipt. Holiday Factory Philippines cannot accept liability for any client refused entry onto any country due to failure of the client to carry correct documentation and clients will not be entitled to refund the entire package or rebook or apply for the creation of a Credit/Travel Fund.

PASSPORT AND VISAS

Clients traveling internationally are required to possess a passport, which must typically be valid for at least six (6) months from the date of travel. It is advisable to have a minimum of three blank pages in the passport, as many countries require such pages.

Many of our holiday international destinations offer "Visa Free" or "Visa on Arrival" options. For other destinations, we provide visas only if it is specifically stated in the package inclusions. Please note that obtaining visas and visa information is the sole responsibility of the traveler(s). However, we support your visa application by providing the necessary travel documents accepted by all visa centers. Clients must independently obtain all visas, entry documents, and meet health requirements as stipulated by the countries to be visited.

Holiday Factory Philippines does not provide specific visa and passport information or documentation. Clients are solely responsible for verifying and fulfilling all visa and passport requirements. Holiday Factory Philippines cannot be held liable if a client is refused entry into a country due to failure to obtain necessary visa or passport requirements. In such cases, clients will not be entitled to a refund, rebooking, or the creation of a Credit Voucher/Travel Fund.

VISA PROCESSING

WE ACCEPT BOOKINGS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

For holiday deals that include visa processing, Holiday Factory Philippines' main responsibility is to provide assistance. The company has no role in the assessment of a visa application, which is the sole prerogative of the Visa Section of whichever Embassy the visa is applied for.

Instant approval cannot be guaranteed, as visa processing depends on various factors including the client’s financial standing and credit history. Holiday Factory Philippines cannot be held liable for delays in visa processing or for the rejection of any visa applications. In the event of a visa denial, the holiday package remains nonrefundable but may be eligible for rescheduling or rebooking, subject to approval and the imposition of penalty fees such as rebooking charges, fare differences, and peak surcharges. Supplier terms and conditions will apply in such cases.

TRAVEL ADVICE AND VACCINATIONS

All clients should refer to the travel advice posted by the Local Government units of the destinations intended to visit. Vaccinations may be required for some, or all the places, and it is the client’s responsibility to ensure that all necessary vaccinations have been arranged prior to departure. Holiday Factory Philippines will not be held liable if a client is not able to depart due to lack of vaccination requirements and clients will not be entitled to refund the entire package or rebook or apply for the creation of a Credit Voucher/Travel Fund.

IMMIGRATION

The Bureau of Immigration has the right and absolute power to subject any client to question or interview upon exit from The Philippines and/or entry to the country of destination. Holiday Factory Philippines will not be held liable for any immigration decision to exclude any client to depart or enter a country due to any circumstances. Clients with deferred departure will not be entitled to refund the entire package or rebook or apply for the creation of a Credit Voucher/Travel Fund.

LIABILITY OF HOLIDAY FACTORY PHILIPPINES

With its Head Office based in the bustling city of Dubai, United Arab Emirates (UAE), Holiday Factory Philippines is an independent company licensed to market and distribute holiday packages and arrange for the holiday services offered on the website and social media.

Holiday Factory Philippines collaborates with third-party vendors and suppliers to offer a range of holiday packages and accommodations, covering services such as air transportation, lodging, and car rental. These partners operate as independent contractors and are not considered agents, employees, or joint ventures of Holiday Factory Philippines or its affiliates.

By utilizing the services provided, the client explicitly relinquishes any claims against Holiday Factory Philippines, its subsidiaries, or affiliates, as well as any officers, directors, agents, contractors, or employees associated with these entities. The client expressly agrees that neither the company nor any of its subsidiaries, affiliates, officers, directors, agents, contractors, or employees shall be held liable for

1. Any delays prior to departure or during travel to any hotels/resorts due to airline technical difficulties, strikes, weather conditions, or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be the client's own account.

2. Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier.

3. Any inconvenience, loss of enjoyment, mental distress, or other similar matter.

4. Any cancellation or double booking of reservations or tickets beyond the reasonable control of Holiday Factory Philippines.

5. Any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.

6. Any products or goods purchased while traveling are deemed as potentially fake or not authentic. We encourage our customers to exercise caution and to shop wisely.6. A

DATA PRIVACY

Holiday Factory Philippines is committed to protecting the client’s privacy. Information collected from individual clients is used solely for the purpose of conducting tours and shared only with authorized employees of Holiday Factory Philippines on a need-to-know basis. We constantly review our systems and data to ensure privacy.

Holiday Factory Philippines will not sell, share, or rent the client’s personal information to any third party or use the client’s e-mail address for unsolicited mails. Any emails sent by Holiday Factory Philippines will only be in connection with the provision of our services and products.

COPYRIGHT

Copyright and other relevant intellectual property rights exist on all texts, photos, images, icons, videos, and graphics relating to the company’s services and the full content of this website. Holiday Factory Philippines is a registered trademark, and you may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content in any way except for your own personal, non-commercial use. Any other use of this website’s content requires the prior written permission of Holiday Factory Philippines.

By making a booking, every client gives Holiday Factory Philippines the permission to use the photographs and videos made during travel (the photographs and videos could include every client) for promotional and commercial use.

COMPLAINTS

If the client has a complaint about any of the product arrangements, the lead passenger must raise the complaint immediately with a Holiday Factory Philippines employee or legal representative so that Holiday Factory Philippines can use its best endeavors to rectify the problem. Holiday Factory Philippines cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce Holiday Factory Philippines’ liability to pay compensation. Although every effort will be made to resolve a complaint to the client’s satisfaction, it is specifically recorded that Holiday Factory Philippines in no way accepts liability for any claim.

CONTACT US

For any questions regarding our Terms and Conditions, the lead passenger may reach us at info@holidayfactory.ph